Refund policy
⚠ Important information
We do not offer free returns for change-of-mind returns. In that case the direct cost of returning the item is paid by the customer.
All approved returns must be sent to our central warehouse in Asia. The return address is provided by our customer care team once your return has been approved.
If a product arrives faulty, damaged or not as ordered, your statutory consumer rights apply in full and the return is at our cost.
30-day return conditions
You have 30 days from receiving your order to request a return. To be accepted, items must meet the following conditions:
- Unused and in original condition
- All original parts, accessories, tags and packaging included
- No damage caused by misuse or wear
- Hygiene-sensitive items (swimwear, underwear) must be unused, clean and with the hygiene seal intact
- Faults or damage must be reported promptly, with photographs
Once your returned parcel reaches our warehouse, we process it within 7 business days.
How to request a return
Email support@maureencork.com with:
- Your order number
- The reason for the return
- Photographs, if the item is damaged or faulty
- Your full name and complete address
Please do not send anything back before you have received return instructions from us. Parcels sent without prior approval cannot be tracked or refunded.
Statutory right of withdrawal — 14 days
As a consumer in the European Union, you have the right to cancel your order within 14 days of receiving the goods, without giving any reason.
To exercise this right, send a clear statement of cancellation to support@maureencork.com before the 14 days expire. You then have a further 14 days to return the goods. The direct cost of returning the goods is borne by you.
This statutory right applies in addition to — and does not replace — our 30-day return policy above.
Refunds
Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it can take a further 5 to 10 business days for the money to appear in your account.
Original delivery costs are refunded in full where the item was faulty, damaged or not as ordered.
Questions
support@maureencork.com
Monday to Friday, 9am – 6pm · Saturday and Sunday, 10am – 3pm